FAQs
1. What products does DJ Associates offer?
DJ Associates supplies a wide range of electrical and industrial products from leading brands, including MCBs, MCCBs, RCCBs, Contactors, Relays, Timers, Switchgear, Wires & Cables, Industrial Automation Products, Control Panels, Push Buttons, Indicators, Switches, Power Supplies, Measuring Instruments, and various electrical accessories.
2. Are all products genuine?
Yes. We deal only in genuine products sourced directly from manufacturers or their authorized distributors. We do not deal in counterfeit or duplicate products.
3. Do you supply products across India?
Yes. We deliver products across India through our trusted logistics and courier partners, subject to service availability.
4. Can I purchase products in bulk?
Yes. We specialize in both retail and bulk industrial orders. For bulk purchases or project requirements, please contact our sales team for special pricing.
5. Do you provide GST invoices?
Yes. A valid GST Tax Invoice is issued for every eligible order.
6. What payment methods do you accept?
We accept secure online payments through supported payment gateways, including UPI, Credit Cards, Debit Cards, Net Banking, and other available payment options. Bank Transfer (NEFT/RTGS/IMPS) may also be available for eligible orders.
7. Is Cash on Delivery (COD) available?
Cash on Delivery availability depends on the product category, order value, delivery location, and internal policy. COD may not be available for all orders.
8. Can I modify my order after placing it?
Order modifications may be possible only before the order enters processing or dispatch. Please contact our customer support immediately if you need any changes.
9. Can I cancel my order?
Orders may be cancelled before dispatch. Once an order has been processed or shipped, cancellation may not be possible.
10. How do I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable).
11. How long does delivery take?
Delivery timelines depend on product availability and your delivery location. Estimated delivery dates will be shared after order confirmation.
12. How are shipping charges calculated?
Shipping charges depend on factors such as delivery location, product weight, dimensions, quantity, and the courier service selected.
13. Can I track my shipment?
Yes. Once your order is dispatched, tracking details will be shared through the available communication channel.
14. What should I do if my package arrives damaged?
Please do not install or use the product. Record an uninterrupted unboxing video, take clear photographs of the package and product, and contact us within 48 hours of delivery.
15. Do you accept product returns?
No. DJ Associates follows a strict No Return Policy.
16. Do you provide refunds?
No. We follow a No Refund Policy except where required under applicable law.
17. When can I request an exchange?
Exchange requests are considered only in limited situations, such as:
- Wrong product supplied by DJ Associates.
- Verified manufacturing defect.
- Transit damage reported within the prescribed time.
All exchange requests are subject to inspection and verification.
18. Why is an unboxing video recommended?
An unboxing video helps us verify claims related to transit damage, missing products, incorrect items, or shortages. It significantly speeds up the claim verification process.
19. How do I know if a product is suitable for my application?
Please review the product specifications carefully or consult your electrician, engineer, or project consultant before placing an order. If you need assistance, our team will be happy to help.
20. Can you help me choose the correct product?
Yes. Our technical sales team can assist you in selecting the appropriate product based on your application and requirements.
21. Are product images exactly the same as the actual product?
Product images are provided for illustration purposes only. Actual products and packaging may vary slightly due to manufacturer updates without affecting functionality.
22. Are all products covered under warranty?
Warranty coverage depends on the respective manufacturer. Please refer to the product description or contact us for warranty-related information before placing your order.
23. Do you supply to businesses, contractors, and industries?
Yes. We regularly supply electrical products to industries, contractors, OEMs, panel builders, infrastructure projects, institutions, builders, and government organizations.
24. Can I request a quotation before placing an order?
Yes. You can request a quotation for bulk purchases or project requirements through our website, email, or by contacting our sales team.
25. Do you offer special pricing for bulk orders?
Yes. Special pricing may be available for bulk quantities, repeat customers, and project-based purchases.
26. Do you provide installation services?
Unless specifically mentioned, DJ Associates supplies products only and does not provide installation services.
27. Do you provide technical support?
We provide basic product guidance. However, installation, commissioning, programming, and site-specific technical work should be carried out by qualified professionals.
28. How can I contact DJ Associates?
You can contact us via phone, email, WhatsApp, or by submitting the enquiry form available on our website during business hours.
29. What are your business hours?
Our business hours are:
Monday – Saturday: 10:30 AM – 7:00 PM
Sunday: Closed
30. I couldn't find the product I'm looking for. What should I do?
Please contact our sales team with the product name, manufacturer, model number, or technical specifications. If available through our supplier network, we will do our best to source it for you.