1. Overview
This Return & Refund Policy outlines the terms and conditions governing product returns, replacements, and refunds for purchases made from D.J. Associates through its website, inquiries, or direct business transactions.
By purchasing products from D.J. Associates, customers agree to the terms stated in this policy. The purpose of this policy is to ensure transparency, fair practices, and customer satisfaction while maintaining product quality and supplier compliance.
2. Eligibility for Returns
Returns may be accepted only under the following circumstances:
- The product received is damaged, defective, or faulty.
- The product delivered is different from the item ordered.
- The product has manufacturing defects covered under the manufacturer’s warranty.
Customers must notify us of any such issue within 48 hours of receiving the product.
3. Conditions for Returns
To qualify for a return:
3.2Â The product must be unused and in original condition.
3.3Â The product must be returned with original packaging, invoice, and accessories.
3.4Â Products damaged due to improper handling, installation, or misuse will not be accepted.
D.J. Associates reserves the right to inspect the returned product before approving the return.
4. Non-Returnable Items
The following products are generally not eligible for return or refund:
- Custom or special-order products
- Products that have already been installed or used
- Products returned without original packaging or documentation
- Electrical components damaged due to improper installation
5. Refund Process
If a return request is approved:
5.1Â The returned product will be inspected by our team.
5.2Â Once approved, the refund will be processed.
5.3Â Refunds will be issued using the original payment method or via bank transfer, depending on the transaction method.
Refund processing may take 7–14 business days after approval.
6. Replacement Policy
In many cases, replacement of the product may be offered instead of a refund if:
- The product is defective.
- The wrong product was delivered.
- The product was damaged during transportation.
Replacement will be subject to product availability.
7. Manufacturer Warranty
Most products supplied by D.J. Associates are covered under the manufacturer’s warranty. In such cases:
- Warranty claims must follow the respective manufacturer’s guidelines.
- Our team will assist customers in coordinating with the manufacturer if required.
8. Shipping Charges
- Shipping charges for returning a product may be borne by the customer, unless the return is due to our error or a defective product.
- Original shipping charges are generally non-refundable, unless the return is approved due to a company error.
9. Cancellation of Orders
- Orders may be cancelled only before dispatch of the product.
Once the product has been shipped, cancellation requests may not be accepted.
18. Contact Information
For any questions regarding these Terms and Conditions, please contact:
D.J. Associate
GF 7 & 8 , Wall Street-2, Opp. Orient Club,
Nr. Gujarat College Railway Crossing,
Ellisbridge, Ahmedabad – 380006, India
Email: info@djassociates.net.in
Phone: +91 9978957533