Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

Effective Date: 02/07/2026
Website Name: D J ASSOCIATES
Company Name: D J ASSOCIATES

Welcome to DJ Associates (“DJ Associates”, “Company”, “we”, “our”, or “us”). We value the trust our customers place in us and strive to supply genuine, high-quality electrical and industrial products.

Due to the technical nature of the products we sell, strict quality control requirements, and the possibility of misuse or product substitution after delivery, DJ Associates follows a No Return and No Refund Policy. Exchanges are permitted only in limited circumstances and strictly in accordance with this policy.

By accessing our website, placing an order, or purchasing any product from DJ Associates, you acknowledge that you have read, understood, and agreed to be bound by this Return, Refund & Exchange Policy

1. No Return Policy

DJ Associates follows a strict No Return Policy for all products sold through our website.

Once an order has been confirmed, dispatched, delivered, or accepted by the customer, the product shall not be eligible for return except where expressly permitted under this policy or where required by applicable law.

Returns will not be accepted for reasons including, but not limited to:

  • Change of mind.
  • Incorrect product selected by the customer.
  • Incorrect quantity ordered.
  • Incorrect voltage, rating, capacity, size, dimensions, specification, model, or compatibility selected by the customer.
  • Product no longer required.
  • Project cancellation or postponement.
  • Delay in installation.
  • Customer found the product at a lower price elsewhere.
  • Customer ordered duplicate products.
  • Customer purchased the wrong brand or manufacturer.
  • Customer failed to verify product specifications before ordering.
  • Customer is unable to use the product due to lack of technical knowledge.
  • Any reason not specifically covered under the Exchange Policy contained in this document.

Products that have been opened, installed, energized, wired, programmed, configured, commissioned, modified, tested, or used shall not be accepted for return under any circumstances.

2. No Refund Policy

All purchases made through DJ Associates are final.

DJ Associates does not provide refunds for products once an order has been confirmed, processed, dispatched, or delivered, except where such refund is required under applicable law.

Refunds shall not be issued for:

  • Incorrect orders were placed by the customer.
  • Delayed installation.
  • Project cancellation.
  • Excess inventory purchased by the customer.
  • Incorrect technical specification selected by the customer.
  • Customer dissatisfaction occurs when the product supplied does not match the order placed.
  • Minor variations in product packaging introduced by the manufacturer.
  • Non-availability of replacement stock after a valid exchange request (unless otherwise required by law).

The following charges are non-refundable:

  • Shipping charges.
  • Freight charges.
  • Courier charges.
  • Packaging charges.
  • Insurance charges.
  • Payment gateway charges.
  • Banking charges.
  • Handling charges.
  • Installation charges.
  • Labour charges.
  • Taxes and statutory levies already remitted where non-refundable under applicable law.

3. Exchange Policy

DJ Associates may permit an exchange only after verification and only when all of the following conditions are satisfied.

An exchange request must:

  • Be submitted within 48 hours from the date and time of delivery.
  • Be accompanied by the original tax invoice or proof of purchase.
  • Include the order number.
  • Include photographs and videos requested by DJ Associates.
  • Comply with every condition contained in this policy.

An exchange may only be considered under the following circumstances

A. Wrong Product Delivered

The product supplied by DJ Associates is materially different from the product ordered by the customer.

B. Manufacturing Defect

The product contains a verified manufacturing defect confirmed after inspection by DJ Associates and, where necessary, by the manufacturer or its authorized service centre.

C. Transit Damage

The product has sustained physical damage during transportation before delivery to the customer, provided such damage is reported within the prescribed time along with all required evidence.

No exchange request shall be processed until the verification process has been completed.

Approval of an exchange request shall be at the sole discretion of DJ Associates after successful verification, subject to applicable law.

4. Products Not Eligible for Exchange

Without limiting any other provision of this policy, the following products shall not be eligible for exchange:

  • Products that have been installed.
  • Products that have been energized or electrically connected.
  • Products that have been used for testing or trial purposes.
  • Products showing signs of wear, scratches, dents, burns, corrosion, water damage, or misuse.
  • Products damaged due to improper installation.
  • Products damaged due to overload, short circuit, voltage fluctuation, or incorrect wiring.
  • Products damaged due to fire, flood, moisture, chemicals, dust, insects, rodents, or environmental conditions.
  • Products repaired or opened by unauthorized persons.
  • Products with missing accessories.
  • Products with damaged or missing manufacturer packaging.
  • Products with removed or tampered labels.
  • Products with removed serial numbers.
  • Products without proof of purchase.
  • Products returned after the permitted reporting period.
  • Software-enabled or programmable products after programming or configuration.
  • Special-order, indent, made-to-order, customized, or non-stock products.
  • Cut-length wires, cables, conduits, or products customized according to customer requirements.
  • Clearance sale products unless the wrong product was supplied by DJ Associates.

DJ Associates reserves the right to determine eligibility after inspection.

5. Transit Damage

Customers are requested to inspect the shipment immediately upon delivery.

If the parcel appears damaged, torn, crushed, wet, opened, resealed, or tampered with, the customer should:

  • Record a complete unboxing video.
  • Capture clear photographs of the package from all sides.
  • Capture photographs of the courier label.
  • Capture photographs of the damaged product.
  • Preserve all original packaging materials.
  • Notify DJ Associates within 48 hours of delivery.

Failure to report transit damage within the prescribed period may result in rejection of the exchange request, subject to applicable law.

Transit damage reported after installation, use, or disposal of the original packaging may not be accepted.

6. Incorrect Product Delivered

If a customer receives a product that differs from the product ordered, the customer must notify DJ Associates within 48 hours of delivery.

The customer must provide:

  • Order number.
  • Invoice copy.
  • Product photographs.
  • Packaging photographs.
  • Unboxing video, wherever available.
  • Photographs of the product label and manufacturer label.

The product must:

  • Remain unused.
  • Remain unopened wherever reasonably possible.
  • Be returned in its original packaging.
  • Include all accessories, manuals, warranty cards, labels, and documentation.

Upon successful verification, DJ Associates shall arrange for replacement of the incorrectly supplied product.

7. Inspection Before Exchange

Every product received for exchange shall undergo a detailed inspection by DJ Associates.

Inspection may include:

  • Visual inspection.
  • Functional testing.
  • Serial number verification.
  • Batch number verification.
  • Barcode verification.
  • Manufacturer inspection.
  • Technical diagnostics.
  • Packaging verification.
  • Dispatch record verification.

DJ Associates reserves the right to reject an exchange request if inspection reveals that:

  • The product has been used.
  • The product has been installed.
  • The product has been modified.
  • The product has been damaged after delivery.
  • The product does not match dispatch records.
  • The product is functioning normally.
  • The reported issue resulted from improper handling or installation.

Inspection findings may be supported by manufacturer reports where applicable.

8. Exchange Process

If an exchange request is approved, the following process shall apply:

  1. DJ Associates shall communicate the exchange approval to the customer.
  2. The customer shall follow the instructions provided for return shipment or pickup.
  3. Pickup services shall be subject to availability in the customer’s location.
  4. Products must be securely packed to prevent damage during return transportation.
  5. The returned product shall undergo final inspection upon receipt.
  6. Replacement shall be dispatched only after successful verification and approval.
  7. Replacement products shall be subject to stock availability.
  8. If the original product is discontinued or unavailable, DJ Associates may, at its discretion, provide an equivalent product of similar specifications or another appropriate remedy where required under applicable law.

Submission of an exchange request does not guarantee approval. Every request is subject to verification, inspection, and compliance with this policy.

9. Shipping Charges

Unless expressly agreed otherwise in writing, all shipping, freight, courier, insurance, handling, packaging, loading, unloading, and logistics charges shall be borne by the customer as specified during checkout or in the quotation.

In the event of an approved exchange:

  • If the exchange is due to an error by DJ Associates (including shipment of an incorrect product or a verified manufacturing defect), DJ Associates may bear the reasonable return shipping cost at its sole discretion or arrange a pickup through its logistics partner.
  • If the exchange request arises for any other reason permitted under this policy, the customer shall bear all shipping, courier, insurance, packaging, handling, and transportation charges.

Delivery timelines displayed on the website are estimates only and shall not constitute a guarantee of delivery.

DJ Associates shall not be liable for delays caused by:

  • Courier or logistics partners.
  • Natural disasters.
  • Government restrictions.
  • Public holidays.
  • Strikes or labour disputes.
  • Weather conditions.
  • Traffic disruptions.
  • Customs or regulatory inspections.
  • Force majeure events.
  • Circumstances beyond the reasonable control of DJ Associates.

Risk of loss or damage shall pass to the customer upon delivery of the shipment to the delivery address specified in the order.

10. Product Information

The customer is solely responsible for ensuring that the product selected is suitable for the intended application before placing an order.

Before completing a purchase, customers should carefully verify:

  • Brand.
  • Manufacturer.
  • Model number.
  • Product description.
  • Technical specifications.
  • Voltage.
  • Current rating.
  • Frequency.
  • Pole configuration.
  • Power rating.
  • Dimensions.
  • Mounting type.
  • Compatibility with existing equipment.
  • Quantity.
  • Colour (where applicable).
  • Accessories included.
  • Applicable taxes and shipping charges.

Customers are encouraged to consult their qualified electrician, engineer, project consultant, or procurement team before ordering products requiring technical compatibility.

DJ Associates shall not be responsible for losses arising from:

  • Incorrect product selection.
  • Incorrect technical specifications selected by the customer.
  • Improper installation.
  • Improper storage.
  • Inadequate maintenance.
  • Use contrary to manufacturer instructions.
  • Installation by unqualified personnel.

The customer is responsible for inspecting the shipment immediately upon delivery and reporting any issues within the timelines specified in this policy.

11. Order Cancellation

Orders may be cancelled by the customer only before they are processed for dispatch.

Once an order has entered processing, packing, dispatch, or shipment, cancellation requests may not be accepted.

DJ Associates reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:

  • Pricing errors.
  • Product description errors.
  • Stock unavailability.
  • Supplier discontinuation.
  • Payment authorization failure.
  • Suspected fraudulent activity.
  • Violation of these Terms or Policies.
  • Force majeure events.
  • Regulatory restrictions.
  • Orders that cannot be fulfilled due to circumstances beyond the reasonable control of DJ Associates.

Where an order is cancelled by DJ Associates before dispatch and payment has already been successfully received, the amount paid for the cancelled order shall be refunded through the original mode of payment, subject to applicable payment gateway procedures and applicable law.

DJ Associates reserves the right to verify customer identity before processing cancellation or refund requests

12. Limitation of Liability

To the maximum extent permitted under applicable law, DJ Associates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, delivery, installation, or use of any product.

Without limitation, DJ Associates shall not be responsible for:

  • Business interruption.
  • Loss of profits.
  • Loss of contracts.
  • Loss of production.
  • Project delays.
  • Labour charges.
  • Electrician charges.
  • Installation or dismantling costs.
  • Transportation costs.
  • Equipment downtime.
  • Loss of business opportunities.
  • Damage to third-party property.
  • Loss resulting from incorrect installation or operation.
  • Voltage fluctuations.
  • Improper wiring.
  • Incompatible equipment.
  • Customer negligence.

The total liability of DJ Associates, if any, shall not exceed the purchase price actually paid by the customer for the specific product giving rise to the claim, except where otherwise required under applicable law.

Nothing in this policy shall exclude liability that cannot legally be excluded under the laws of India.

13. Warranty

Unless expressly stated otherwise in writing, DJ Associates does not provide an independent product warranty.

Where a manufacturer provides a warranty, such warranty shall be governed solely by the terms, conditions, limitations, and procedures of the respective manufacturer.

DJ Associates acts only as a distributor, dealer, reseller, or supplier of products manufactured by third parties.

Warranty claims, where applicable, may require:

  • Manufacturer inspection.
  • Technical testing.
  • Service centre verification.
  • Compliance with manufacturer warranty procedures.

Warranty shall not apply where damage results from:

  • Improper installation.
  • Improper wiring.
  • Voltage fluctuations.
  • Overloading.
  • Water ingress.
  • Fire.
  • Chemical exposure.
  • Physical impact.
  • Accidental damage.
  • Unauthorized modification.
  • Improper storage.
  • Failure to follow manufacturer instructions.
  • Normal wear and tear.

DJ Associates does not guarantee that every product is covered under manufacturer warranty. Customers should verify warranty availability before purchase.

14. Right to Reject Claims

DJ Associates reserves the right to reject any exchange, replacement, warranty assistance, or other claim where:

  • The request does not comply with this policy.
  • The reporting timeline has expired.
  • The customer fails to provide requested information.
  • The product cannot be identified as the product supplied by DJ Associates.
  • The product has been altered, modified, repaired, or tampered with.
  • Evidence submitted is incomplete or inconsistent.
  • Fraudulent activity is reasonably suspected.
  • The product has been damaged after delivery.
  • Inspection concludes that no manufacturing defect exists.
  • The issue resulted from improper installation or customer misuse.

The rejection of any claim shall be communicated to the customer along with the reasons, where reasonably practicable.

15. Product Identity Verification

To protect customers and prevent fraudulent exchange requests, every product submitted for exchange must undergo a comprehensive identity verification process before we approve any exchange.

DJ Associates reserves the right to verify that the returned product is the exact product originally supplied against the corresponding order.

Verification may include, but is not limited to:

  • Manufacturer serial numbers.
  • Batch numbers.
  • Lot numbers.
  • QR codes.
  • Barcodes.
  • Product labels.
  • Internal inventory labels.
  • Security stickers or tamper-evident seals.
  • Manufacturer markings.
  • Dispatch records maintained by DJ Associates.
  • Product photographs taken before dispatch.
  • Packing records.
  • Courier documentation.
  • Weight verification records.
  • Any other identification method maintained by DJ Associates.

If the returned product cannot reasonably be identified as the same product originally supplied by DJ Associates, DJ Associates may reject the exchange request after verification.

16. Fraud Prevention Policy

DJ Associates maintains strict anti-fraud procedures to protect genuine customers, manufacturers, suppliers, and the Company.

An exchange request may be declined where there is reasonable evidence indicating that:

  • The returned product was not originally supplied by DJ Associates.
  • The product has been substituted or exchanged with another product.
  • A counterfeit, duplicate, refurbished, repaired, or previously used product has been submitted.
  • The product was purchased from another retailer, distributor, marketplace, or supplier.
  • The serial number, QR code, barcode, warranty seal, or identification label has been removed, altered, or tampered with.
  • Internal components have been replaced or modified.
  • False invoices, photographs, videos, or supporting documents have been submitted.
  • Material facts have been intentionally misrepresented.
  • The exchange process has been misused.

DJ Associates reserves the right to preserve relevant inspection records, photographs, videos, technical reports, courier documentation, and correspondence relating to suspected fraudulent claims.

Where fraud is reasonably suspected, DJ Associates may cooperate with manufacturers, logistics partners, insurers, payment service providers, or competent authorities as permitted under applicable law.

17. Mandatory Unboxing Video Requirement

To facilitate prompt verification of transit-related issues, customers are strongly advised to record a continuous, uninterrupted unboxing video while opening every shipment received from DJ Associates.

The video should clearly capture:

  • The unopened parcel.
  • Courier shipping label.
  • Condition of the outer carton.
  • Opening of the sealed package.
  • Inner packaging.
  • Product received.
  • Product labels.
  • Serial number or batch number (where applicable).
  • Accessories supplied.
  • Any visible shortage or physical damage.

For claims relating to:

  • Transit damage,
  • Missing products,
  • Wrong products,
  • Missing accessories, or
  • Physical damage upon delivery,

DJ Associates may request an unboxing video as supporting evidence during the verification process.

Failure to provide such evidence may affect the ability to verify the claim, particularly where the alleged issue cannot otherwise be independently established. This requirement does not limit any statutory rights available under applicable law.

18. Technical Verification

All products submitted for exchange shall undergo technical inspection by DJ Associates and, where considered necessary, by the respective manufacturer or an authorized service centre.

Inspection may include:

  • Functional testing.
  • Visual examination.
  • Electrical testing.
  • Manufacturer diagnostics.
  • Serial number verification.
  • Internal inspection where permitted.
  • Packaging verification.
  • Dispatch record comparison.

Exchange requests may be declined if inspection indicates that the reported issue resulted from:

  • Improper installation.
  • Incorrect wiring.
  • Incorrect voltage supply.
  • Overloading.
  • Short circuit.
  • Power surge.
  • Voltage fluctuation.
  • Water ingress.
  • Fire.
  • Chemical exposure.
  • Accidental damage.
  • Physical impact.
  • Unauthorized repairs.
  • Unauthorized programming or configuration.
  • Improper storage.
  • Failure to follow manufacturer instructions.
  • Normal wear and tear.

Where the manufacturer’s technical findings differ from the customer’s claim, DJ Associates may rely on the manufacturer’s inspection report while processing the request, subject to applicable law.

19. Dispatched Records Maintained by DJ Associates

To improve order accuracy and reduce fraudulent claims, DJ Associates may maintain dispatch records for products supplied through its website.

Such records may include:

  • Product photographs before packing.
  • Serial number photographs.
  • Batch number records.
  • QR code or barcode records.
  • Packaging photographs.
  • Packing videos.
  • Parcel weight records.
  • Courier booking details.
  • Shipment tracking information.
  • Internal dispatch documentation.

These records may be used solely for order verification, customer support, fraud prevention, insurance claims, and dispute resolution.

20. Right to Report Fraud

DJ Associates reserves the right to reject any exchange request after reasonable verification where:

  • The returned product does not match dispatch records.
  • The product identity cannot be established.
  • The product has been substituted.
  • Counterfeit or non-genuine products have been submitted.
  • Identification labels have been removed or altered.
  • Supporting evidence is false, misleading, incomplete, or inconsistent.
  • The product has been intentionally damaged after delivery.
  • Inspection establishes that no manufacturing defect exists.
  • The request otherwise fails to satisfy the eligibility requirements of this policy.

Where fraudulent activity is reasonably suspected, DJ Associates reserves the right to preserve all relevant records and, where appropriate and permitted by law, report the matter to the competent authorities or pursue civil or criminal remedies available under applicable law.

21. Governing Law

This Return, Refund & Exchange Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to purchases made through the DJ Associates website shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, unless otherwise required by applicable law.

Before initiating legal proceedings, both parties are encouraged to attempt to resolve disputes through good-faith discussions.

If any provision of this policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22. Contact Us

For any questions regarding this Return, Refund & Exchange Policy or to request an eligible exchange, customers may contact DJ Associates using the details below:

D.J. Associate

  • Email:  djassociates.2011@gmail.com
  • Phone:  +91 9712946766 / +91 9978957533
  • Business Hours: 10:30 AM – 7:00 PM

When contacting us regarding an exchange request, customers should include:

  • Order Number.
  • Invoice or Proof of Purchase.
  • Product Name.
  • Product SKU or Model Number.
  • Description of the Issue.
  • Clear Photographs.
  • Unboxing Video (where available).
  • Contact Details.

Incomplete requests may delay the review process.

DJ Associates aims to review eligible exchange requests within a reasonable time after receiving all required information. Response times may vary depending on product category, manufacturer involvement, technical inspection requirements, and logistics.

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