{"id":5803,"date":"2026-03-06T14:44:46","date_gmt":"2026-03-06T09:14:46","guid":{"rendered":"https:\/\/dj.thedesignsfactory.com\/?page_id=5803"},"modified":"2026-03-06T15:20:07","modified_gmt":"2026-03-06T09:50:07","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/dj.thedesignsfactory.com\/?page_id=5803","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5803\" class=\"elementor elementor-5803\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f75c8d2 e-flex e-con-boxed e-con e-parent\" data-id=\"f75c8d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fed4d9 elementor-widget elementor-widget-rtsb-product-breadcrumbs\" data-id=\"7fed4d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rtsb-product-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rtsb-breadcrumb\"><nav class=\"woocommerce-breadcrumb\"><a href=\"https:\/\/dj.thedesignsfactory.com\" title=\"Home\">Home<\/a><\/nav><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bfc1ac e-flex e-con-boxed e-con e-parent\" data-id=\"8bfc1ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c937249 e-con-full e-flex e-con e-child\" data-id=\"c937249\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-45eb450 e-con-full e-flex e-con e-child\" data-id=\"45eb450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d96a61 elementor-widget elementor-widget-heading\" data-id=\"6d96a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-860679e elementor-widget elementor-widget-text-editor\" data-id=\"860679e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"351\" data-end=\"574\">This Return &amp; Refund Policy outlines the terms and conditions governing product returns, replacements, and refunds for purchases made from <strong data-start=\"490\" data-end=\"509\">D.J. Associates<\/strong> through its website, inquiries, or direct business transactions.<\/p><p data-start=\"576\" data-end=\"827\">By purchasing products from D.J. Associates, customers agree to the terms stated in this policy. The purpose of this policy is to ensure transparency, fair practices, and customer satisfaction while maintaining product quality and supplier compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad93082 e-con-full e-flex e-con e-child\" data-id=\"ad93082\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17742b0 elementor-widget elementor-widget-heading\" data-id=\"17742b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Eligibility for Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41d6396 elementor-widget elementor-widget-text-editor\" data-id=\"41d6396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"788\" data-end=\"851\">Returns may be accepted only under the following circumstances:<\/p>\n<ul>\n \t<li data-start=\"788\" data-end=\"851\">The product received is <strong data-start=\"879\" data-end=\"912\">damaged, defective, or faulty<\/strong>.<\/li>\n \t<li data-start=\"788\" data-end=\"851\">The product delivered is <strong data-start=\"941\" data-end=\"976\">different from the item ordered<\/strong>.<\/li>\n \t<li data-start=\"788\" data-end=\"851\">The product has <strong data-start=\"996\" data-end=\"1021\">manufacturing defects<\/strong> covered under the manufacturer\u2019s warranty.<\/li>\n<\/ul>\n<p data-start=\"1066\" data-end=\"1154\">Customers must notify us of any such issue within <strong data-start=\"1116\" data-end=\"1153\">48 hours of receiving the product<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dced469 e-con-full e-flex e-con e-child\" data-id=\"dced469\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df55a75 elementor-widget elementor-widget-heading\" data-id=\"df55a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Conditions for Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2473133 elementor-widget elementor-widget-text-editor\" data-id=\"2473133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1190\" data-end=\"1214\">To qualify for a return:<\/p>\n<p da3.1\u00a0 The return request must be made within the specified time period.<\/p>\n<p data-start=\"1190\" data-end=\"1214\">3.2\u00a0 The product must be <strong data-start=\"1308\" data-end=\"1344\">unused and in original condition<\/strong>.<\/p>\n<p data-start=\"1190\" data-end=\"1214\">3.3\u00a0 The product must be returned with <strong data-start=\"1383\" data-end=\"1431\">original packaging, invoice, and accessories<\/strong>.<\/p>\n<p data-start=\"1190\" data-end=\"1214\">3.4\u00a0 Products damaged due to <strong data-start=\"1460\" data-end=\"1506\">improper handling, installation, or misuse<\/strong> will not be accepted.<\/p>\n<p data-start=\"1530\" data-end=\"1625\">D.J. Associates reserves the right to inspect the returned product before approving the return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9673b62 e-con-full e-flex e-con e-child\" data-id=\"9673b62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19b00bd elementor-widget elementor-widget-heading\" data-id=\"19b00bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-779d6bf elementor-widget elementor-widget-text-editor\" data-id=\"779d6bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1659\" data-end=\"1734\">The following products are generally <strong data-start=\"1696\" data-end=\"1733\">not eligible for return or refund<\/strong>:<\/p><ul><li data-start=\"1738\" data-end=\"1770\">Custom or special-order products<\/li><li data-start=\"1773\" data-end=\"1822\">Products that have already been installed or used<\/li><li data-start=\"1825\" data-end=\"1886\">Products returned without original packaging or documentation<\/li><li data-start=\"1889\" data-end=\"1947\">Electrical components damaged due to improper installation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e1d873 e-con-full e-flex e-con e-child\" data-id=\"4e1d873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9194f33 elementor-widget elementor-widget-heading\" data-id=\"9194f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3d5d7 elementor-widget elementor-widget-text-editor\" data-id=\"7e3d5d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1975\" data-end=\"2007\">If a return request is approved:<\/p><p data-start=\"1975\" data-end=\"2007\">5.1\u00a0 The returned product will be inspected by our team.<\/p><p data-start=\"1975\" data-end=\"2007\">5.2\u00a0 Once approved, the refund will be processed.<\/p><p data-start=\"1975\" data-end=\"2007\">5.3\u00a0 Refunds will be issued using the <strong data-start=\"2148\" data-end=\"2175\">original payment method<\/strong> or via <strong data-start=\"2183\" data-end=\"2200\">bank transfer<\/strong>, depending on the transaction method.<\/p><p data-start=\"2240\" data-end=\"2305\">Refund processing may take <strong data-start=\"2267\" data-end=\"2289\">7\u201314 business days<\/strong> after approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57dc71d e-con-full e-flex e-con e-child\" data-id=\"57dc71d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b97504 elementor-widget elementor-widget-heading\" data-id=\"2b97504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Replacement Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ba26a elementor-widget elementor-widget-text-editor\" data-id=\"41ba26a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2337\" data-end=\"2421\">In many cases, <strong data-start=\"2352\" data-end=\"2382\">replacement of the product<\/strong> may be offered instead of a refund if:<\/p><ul><li data-start=\"2337\" data-end=\"2421\">The product is defective.<\/li><li data-start=\"2453\" data-end=\"2485\">The wrong product was delivered.<\/li><li data-start=\"2453\" data-end=\"2485\">The product was damaged during transportation.<\/li><\/ul><p data-start=\"2536\" data-end=\"2588\">Replacement will be subject to product availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e65589 e-con-full e-flex e-con e-child\" data-id=\"5e65589\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9d2db1 elementor-widget elementor-widget-heading\" data-id=\"c9d2db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Manufacturer Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81fe0e3 elementor-widget elementor-widget-text-editor\" data-id=\"81fe0e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2623\" data-end=\"2730\">Most products supplied by D.J. Associates are covered under the <strong data-start=\"2687\" data-end=\"2714\">manufacturer\u2019s warranty<\/strong>. In such cases:<\/p><ul><li data-start=\"2734\" data-end=\"2803\">Warranty claims must follow the respective manufacturer\u2019s guidelines.<\/li><li data-start=\"2806\" data-end=\"2887\">Our team will assist customers in coordinating with the manufacturer if required.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9d45bf e-con-full e-flex e-con e-child\" data-id=\"c9d45bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ffadc elementor-widget elementor-widget-heading\" data-id=\"a6ffadc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Shipping Charges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c35263 elementor-widget elementor-widget-text-editor\" data-id=\"7c35263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"2919\" data-end=\"3055\">Shipping charges for returning a product may be borne by the <strong data-start=\"2980\" data-end=\"2992\">customer<\/strong>, unless the return is due to our error or a defective product.<\/li><li data-start=\"3058\" data-end=\"3171\">Original shipping charges are generally <strong data-start=\"3098\" data-end=\"3116\">non-refundable<\/strong>, unless the return is approved due to a company error.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3098a78 e-con-full e-flex e-con e-child\" data-id=\"3098a78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b2ee1 elementor-widget elementor-widget-heading\" data-id=\"b7b2ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Cancellation of Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05adbf0 elementor-widget elementor-widget-text-editor\" data-id=\"05adbf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Orders may be cancelled only <strong data-start=\"3236\" data-end=\"3255\">before dispatch<\/strong> of the product.<br data-start=\"3271\" data-end=\"3274\" \/>Once the product has been shipped, cancellation requests may not be accepted.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-897273b e-con-full e-flex e-con e-child\" data-id=\"897273b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19534b5 elementor-widget elementor-widget-heading\" data-id=\"19534b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">18. Contact Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b1d03e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8b1d03e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"6506\" data-end=\"6577\">For any questions regarding these Terms and Conditions, please contact:<\/p><p data-start=\"6579\" data-end=\"6723\"><strong data-start=\"6579\" data-end=\"6598\">D.J. Associate<\/strong><\/p><p data-start=\"6579\" data-end=\"6723\">GF 7 &amp; 8 , Wall Street-2, Opp. Orient Club,<br data-start=\"6640\" data-end=\"6643\" \/>Nr. Gujarat College Railway Crossing,<br data-start=\"6680\" data-end=\"6683\" \/>Ellisbridge, Ahmedabad \u2013 380006, India<\/p><p data-start=\"6725\" data-end=\"6783\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6732\" data-end=\"6756\">info@djassociates.net.in<\/a><br data-start=\"6756\" data-end=\"6759\" \/>Phone: +91 9978957533<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c45124a e-con-full e-flex e-con e-child\" data-id=\"c45124a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home 1. Overview This Return &amp; Refund Policy outlines the terms and conditions governing product returns, replacements, and refunds for purchases made from D.J. Associates through its website, inquiries, or direct business transactions. By purchasing products from D.J. Associates, customers agree to the terms stated in this policy. The purpose of this policy is to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5803","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/pages\/5803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5803"}],"version-history":[{"count":14,"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/pages\/5803\/revisions"}],"predecessor-version":[{"id":6411,"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=\/wp\/v2\/pages\/5803\/revisions\/6411"}],"wp:attachment":[{"href":"https:\/\/dj.thedesignsfactory.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}